Data Deletion Instructions
How to request deletion of your data from Imara Logic
Important: This action is permanent
Once your data is deleted, it cannot be recovered. Please review this page carefully before proceeding.
Overview
Under the Kenya Data Protection Act 2019, GDPR (for EU users), and Meta's Platform Data Deletion requirements, you have the right to request deletion of your personal data from our platform.
What Data Will Be Deleted?
When you request data deletion, we will permanently remove:
- Account Information: Your name, email, phone number, business details
- Message History: All messages sent and received through our platform
- Customer Data: Contact information of your customers stored in our system
- Product Catalog: Your product listings and inventory data
- Meta Integration Data: Facebook/Instagram tokens, WhatsApp credentials
How to Request Data Deletion
Email Request
Send an email from your registered account email to:
Subject: Data Deletion Request
Include in your email:
- Your full name
- Your registered email address
- Your business name (if applicable)
- Confirmation statement: "I understand this action is permanent"
Deletion Process Timeline
Within 24 Hours
We acknowledge receipt of your deletion request via email
Within 7 Days
Active data is permanently deleted from our production systems
Within 90 Days
Data is removed from all backup systems. Confirmation email sent.
Meta Platform Data
To remove Imara Logic's access to your Meta accounts:
- Go to Facebook Settings → Business Integrations
- Find "Imara Logic" in the list
- Click "Remove" or "Revoke Access"
- Confirm the action
Contact Us
Data Protection Officer
Email: privacy@imaralogic.co.ke
Phone: +254 710 638 386
Response Time: Within 72 hours