How fast can Imara Logic reply to WhatsApp messages?

Imara Logic's AI replies to WhatsApp, Instagram, and Messenger messages in under 10 seconds — 24 hours a day, 7 days a week, including weekends and public holidays.

How much does Imara Logic cost?

Imara Logic starts free (75 conversations/month, 1 team member). Paid plans start at KES 8,000/month for 10,000 messages a month, with a 14-day free trial. Enterprise pricing is available for large teams.

Does Imara Logic work with WhatsApp, Instagram, and Facebook Messenger?

Yes. Imara Logic unifies WhatsApp Business API, Instagram DMs, and Facebook Messenger into a single shared inbox. Your team manages all three channels from one place.

Is Imara Logic suitable for small businesses in Kenya?

Yes. Imara Logic is built specifically for Kenyan SMEs — retail shops, salons, restaurants, electronics sellers, and service businesses managing customer conversations on WhatsApp. It supports M-Pesa billing and is ODPC compliant.

What happens when the AI cannot answer a customer question?

When Imara's AI encounters a question it cannot answer, it immediately routes the conversation to a human team member with full chat history. Your team takes over seamlessly — the customer experiences no delay.

Imara Logic

Kenya-focused conversational commerce platform

Your customers are texting.Imara answers first.

Imara handles price, stock, and delivery questions in seconds across WhatsApp, Instagram, and Messenger, then hands serious buyers to your team with full context.

Designed for teams selling on WhatsApp, Instagram, and Messenger every day.

Reply to buyer questions in under 10 seconds

Catch late-night and weekend leads automatically

Hand over to your team with full chat context

Connected

New buyers today

Reply speed

Auto-replied

What just happened

Amina W.·KES 3,200 order — payment confirmed

just now

David K.·Appointment booked for 4pm

2m ago

Sarah C.·New buyer — passed to your team

5m ago

James M.·Answered in 7 seconds, no staff needed

9m ago

3 of your team online

Today · 34 customers helped

Meta Tech Provider

Official Meta partner program

Official WhatsApp Business API

Secure & Compliant

Your data stays in your account

What makes Imara hard to replace

Instant replies to price, stock, and delivery questions

Human handover with notes, labels, and assignee context

Works across WhatsApp, Instagram, and Messenger

Turns buyer chats into order-ready conversations

Meta-native workflows for templates, routing, and follow-up

Built for teams that sell in DMs, not generic ticket queues

Instant replies to price, stock, and delivery questions

Human handover with notes, labels, and assignee context

Works across WhatsApp, Instagram, and Messenger

Turns buyer chats into order-ready conversations

Meta-native workflows for templates, routing, and follow-up

Built for teams that sell in DMs, not generic ticket queues

How it works

First reply in seconds.Your team closes the deal.

Imara handles the routine back-and-forth so your team spends time on buyers who are actually ready.

Step 01

A customer sends a message

WhatsApp, Instagram, and Messenger chats come into one place instead of getting lost across apps.

One place for all Meta chats

Step 02

Imara replies straight away

It answers common questions like price, stock, delivery, and payment so the buyer does not go cold.

Fast answers to common questions

Step 03

Your team takes over when needed

If a buyer needs a real person, your team steps in with notes, labels, and the full chat ready.

Clean handover with context

< 10s

First reply

24/7

Buyer coverage

Built in

Human takeover

We show you where AI should reply and where your team should step in.

Why teams choose Imara

The business that replies firstwins the sale. Every time.

Imara makes sure that business is always yours — AI handles the first reply, your team steps in to close.

Real client result

TradePilot AI captured 50+ qualified leads in the first 30 days — zero support hires.

TradePilot AI plugged Imara into their WhatsApp channel. Imara handled all inbound questions around the clock, responded in under 10 seconds, and passed warm leads to the team — zero support staff needed.

50+

Leads captured

<10s

Avg. response

24/7

Coverage

"Customers actually comment on how fast we reply now. One told us she thought we had a whole call centre team. It's just three of us — and Imara."

Salon, Westlands

"My team used to spend the whole morning clearing WhatsApp before doing anything else. Now they check it once. The rest Imara already handled."

Electronics retailer, Nairobi CBD

WhatsApp intent expires fast. A buyer who messages at 7pm and gets no reply by 9pm doesn't wait — they open another chat. The business that replied first wins. Every time.

Reply while intent is live

Price, stock, and delivery questions get answered in seconds — before the buyer opens another chat.

Night and weekend orders captured

Your business stays open after 8pm. Customers who message at midnight get a real answer, not silence.

Human joins with full context

When your team picks up, they see everything — what was asked, what was answered, what the buyer wants.

Where it fits

Two common ways teams use Imara

Reply fast first, then hand over cleanly when a person is needed.

Retail sellers

Reply to product questions before the buyer disappears.

Imara handles price, stock, and delivery questions first so your team focuses on buyers who are ready.

Handle booking questions without endless back-and-forth.

Customers get a fast first reply, then your team joins when a booking or custom request needs a real person.

Faster follow-up, fewer missed bookings

What makes it stronger

The real advantage is the handover.

AI handles the routine part. Your team handles closing, custom requests, and sensitive cases without making the customer repeat themselves.

Fast first reply

Human takeover

Full chat context

Real client result

Krusty's runs a whole food-delivery business on WhatsApp.

Menu, delivery zones, riders and payments — all in one chat. In the last 30 days that added up to 809 orders and UGX 22M in sales.

Read the Krusty's story

809

orders / month

UGX 22M

in sales

807

via WhatsApp

A part-time CSR costs KES 20,000/month and works 8 hours a day. Imara starts free — and works nights, weekends, and public holidays without overtime.

Pricing

Simple pricing for teams thatclose deals in chat.

MonthlyAnnual

Free

Try Imara with no commitment

Freeforever

75 conversations / month
1 team member
WhatsApp inbox (manual)
50 contacts
Community support

Starter

For small businesses getting started

KES 8,000

/month after trial

14-day free trial — no card required

+ KES 1.50 / overage message

+ One-time setup: KES 7,500

10,000 messages / month
1 WhatsApp Business number
Up to 5,000 contacts
10,000 messages / month
Inbox + Leads & CRM
WhatsApp campaigns
Up to 3 team members
Email support
+ KES 1.50 / overage message

Professional

Enterprise

For agencies and large teams

Custom pricing

tailored to you

+ Setup fee: scoped with your team

Unlimited messages
Everything in Professional
Unlimited contacts & messages
Unlimited team members
Dedicated account manager
SLA guarantee
Agency client management
Custom integrations

Swipe to see all plans →

Common questions before you sign up

Official Partnership

Meta Tech Provider

Registered Meta Tech Provider — same program used by enterprise WhatsApp platforms worldwide.

Verified

Cloud API Partner

WhatsApp Business API

Official Cloud API — same infrastructure trusted by millions of businesses for reliable, compliant messaging.

API Active

No lock-in on monthly plansCancel anytimeM-Pesa billing supported14-day free trial on all paid plans

Extra team members KES 1,000/user/month · Overage messages billed at end of month · No lock-in on monthly plans

Need a custom setup or agency rollout? Contact our sales team

For developers

Connect anything with the Imara API

A clean REST API so your team can send messages, read conversations, and sync contacts from any app — no manual copy-paste required.

Imara API · REST

GET/api/v1/conversationsList conversations

POST/api/v1/messages/sendSend a message

GET/api/v1/contactsList contacts

POST/api/v1/messages/send-templateSend a template

header: x-api-key: imk_••••••••••••

Secure API keys

Scope-limited keys so each integration only accesses what it needs.

Zapier & no-code ready

Wire Imara into any workflow without writing a line of code.

Full OpenAPI docs

Every endpoint documented with examples. Open Swagger UI in one click.

View API Docs Get API access

API access included on Starter and above. Free to try — no credit card required.

Built for businesses that sell in chat

Your next sale is one fast reply away.
Don't let it go to someone who replied first.

Book a demo and see how Imara keeps your business first in every customer chat.

Start Free — No Card

Instant first replyHuman handover built inWhatsApp, Instagram, MessengerBuilt for mobile-first teams