The menu lives in the chat
Customers browse the full menu and build their order inside WhatsApp — combos, sides and all. Krusty's updates prices or marks an item sold out from their dashboard in seconds.
Customer story · Krusty's · Uganda
809 food orders in a month —all on WhatsApp.
Krusty's runs its whole food-delivery business from the WhatsApp line its customers already use. With Imara, orders, delivery zones, riders and payments all run through one chat — and the owners watch it add up in real time. In the last 30 days that was 809 orders and UGX 22M in sales.
orders in 30 days
sales through WhatsApp
average order value
orders delivered or picked up
Krusty's
Takes orders 24/7 · online
Hi, I'd like to order 🍔7:12 PM
Welcome to Krusty's! 🍔 Today's favourites:
• July Combo Deal — UGX 20,000
• Deal-2 Beef Burgers — UGX 15,000
• Loaded Fries — UGX 8,000
Tap Menu to build your order 👇7:12 PM
1 July Combo + Loaded Fries7:13 PM
Your order:
1× July Combo Deal — 20,000
1× Loaded Fries — 8,000
Delivery (Ntinda) — 3,000
Total: UGX 31,000
Send the amount to our Mobile Money line and reply with the confirmation 📲7:13 PM
Sent ✅ ref TXN88427:15 PM
Payment received, thank you! 🎉 Order KRY-5743 is with the kitchen.
Rider Brian is on the way 🛵 — you'll get updates here.7:16 PM
✓ No app to download✓ Pay by Mobile Money✓ Live delivery tracking
Real dishes from Krusty's menu — the same items customers order on WhatsApp.
The challenge
Demand was on WhatsApp.Running it there wasn't.
Customers already wanted to order on WhatsApp — but every order meant typing back and forth, working out delivery fees by hand, chasing a rider, and confirming Mobile Money one message at a time. At a few orders a day it was manageable. At hundreds a week, orders slipped, fees were guessed, and there was no clear picture of the day's takings.
The solution
One WhatsApp line that runsthe whole kitchen.
Imara turned Krusty's WhatsApp number into a full ordering system — the menu, delivery, riders, payment and reporting all in one place.
Delivery zones that price themselves
The bot works out the delivery fee from where the customer actually is — matching their pin to a zone and distance — so every order quotes the right fee automatically.
Riders dispatched, customers tracked
Each order is assigned to a rider and the customer follows it from 'preparing' to 'on the way' to delivered — so the kitchen stops fielding 'where's my food?' calls.
Mobile-money payment, confirmed fast
Customers pay by sending Mobile Money to Krusty's line, and the team confirms it in one tap before the order moves to the kitchen. No card machine, no app for anyone to download.
One live board for the kitchen
Every order lands on a single screen — new, preparing, ready, on the way — so nothing gets lost on paper during the rush, even at 800+ orders a month.
Real numbers, every day
Owners see orders, revenue, average order value and best-selling items in real time — the same report that shows UGX 22M in sales across the last month.
The results · last 30 days
A month of real orders,on one screen.
Krusty's · Order Reports · 30 days
Total orders
Revenue
WhatsApp orders
Avg. order
Delivered / picked up
Delivery orders
WhatsApp revenue
In-store (POS)
Top menu item
July Combo Deal501 sold
807 of 809 orders came through WhatsApp — the channel Krusty's customers already live on
Run yours the same way
Your customers are already on WhatsApp.Take their orders there.
Book a short demo and we'll set up WhatsApp ordering with your own menu, delivery zones and payment — the same system running Krusty's kitchen.
For restaurants & food businesses See the full feature list